Privacy Policy

Last updated: July 2025

1. Introduction

Welcome to LeadsMH, a product of Reservo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM service.

This policy applies to all users of LeadsMH services and is governed by Indian data protection laws.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, phone number)
  • Business information (company name, industry, role)
  • Customer data you input into our CRM
  • Communication preferences
  • Payment information (processed securely by our payment providers)
  • Usage data and analytics
  • Device and browser information

3. How We Use Your Information

We use your information to:

  • Provide and maintain our CRM services
  • Process transactions and send related information
  • Send administrative information and updates
  • Respond to your comments and questions
  • Improve our services and develop new features
  • Comply with legal obligations under Indian law
  • Prevent fraud and enhance security

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information in accordance with Indian IT laws. This includes encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

  • Service providers who assist in our operations under strict confidentiality agreements
  • Professional advisors and legal authorities when required by Indian law
  • Business partners with your explicit consent
  • In case of merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or to comply with our legal obligations.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your information
  • Data portability
  • Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Reservo
Email: legal@leadsmh.com
Address: A501, Flushing Meadows, Bangalore - 560037, Karnataka, India

11. Grievance Officer

In accordance with Indian IT laws, we have appointed a Grievance Officer. For any grievances regarding data protection, contact:
Email: legal@leadsmh.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.